Shipping policy

Processing Times

Orders are typically processed and shipped within 2–5 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order ships, you’ll receive an email with tracking information so you can follow it along the way.

Shipping

We currently ship within the United States.

Custom Flat Rate shipping is available at checkout, and shipping rates are calculated based on your order and delivery location.

Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with your tracking number. If your tracking information hasn’t updated immediately, don’t worry. It can take a little time for the carrier to scan your package into their system.

Lost, Stolen, or Delayed Packages

Once your package has been handed over to the carrier, delivery is in the carrier’s hands. If your tracking shows that your package was delivered but you can’t find it, please check around your delivery location and contact your local carrier first.

If your package appears to be lost or significantly delayed, reach out to us at hello@sideyed.com and we’ll do our best to help.

Sideyed is not responsible for packages that are marked as delivered but are lost or stolen after delivery.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible at hello@sidyed.com

We’ll do our best to make corrections before your order ships, but we cannot guarantee that changes can be made once an order has entered processing.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the package.

International Shipping

International shipping is currently available to select countries.

Customers will be responsible for any applicable customs fees, duties, taxes, or other charges imposed by their destination country.

Questions?

Have a question about your order? We’re happy to help.

Email us at hello@sideyed.com and include your order number whenever possible.